Privacy Policy

1. Scope and Acceptance

By creating an account or using Doloja, you agree to this Privacy Policy and our data handling practices described here.

Doloja is a business management platform for stores and teams. This policy applies to our website, mobile app, and related services.

2. Data We Collect

• Account and identity data: name, email, phone number, store profile details, and login credentials.
• Business data: products, prices, invoices, customers, suppliers, expenses, staff records, and reports entered by you.
• Technical data: device type, operating system, IP address, app version, usage timestamps, and diagnostics.
• Support data: messages, feedback, and issue reports you send to us.

3. How We Use Data

• To provide, maintain, and improve Doloja features and reliability.
• To process transactions, synchronize records, and secure your account.
• To communicate important service notices, product updates, and support responses.
• To detect abuse, prevent fraud, enforce terms, and comply with legal obligations.

4. Legal Bases for Processing

We process personal data based on one or more of these legal grounds: your consent, performance of a contract, legitimate business interests, and legal compliance where applicable.

5. No Ads, No Sale of Personal Data

Doloja does not run third-party advertising on the platform, does not sell personal data, and does not share personal data with advertisers.

Our product experience is not funded by ad targeting and your in-app content is not used for advertising personalization.

6. Third-Party Links and External Content

Doloja does not intentionally include third-party promotional links inside core product flows. If any external destination is shown for operational purposes, its privacy practices are controlled by that external provider.

7. Data Sharing and Processors

We may use vetted service providers strictly to host infrastructure, deliver notifications, process payments, or provide technical operations on our behalf. They are contractually restricted to authorized purposes only.

We may disclose data when legally required, to protect rights and safety, or during lawful business transfers such as merger, acquisition, or restructuring.

8. Retention and Deletion

We keep personal data only as long as needed for service delivery, lawful business records, dispute resolution, and legal compliance. When no longer required, data is deleted or anonymized according to our retention process.

9. Security

We apply administrative, technical, and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction. No system is absolutely secure, but we continuously improve our controls.

10. Children’s Privacy

Doloja is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided data, contact us and we will take appropriate action.

11. Your Rights

Subject to local law, you may request access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent where processing is based on consent.

12. Policy Updates

We may update this Privacy Policy as our services or legal obligations evolve. Material changes take effect when posted on this page with an updated revision date.

13. Contact

For privacy requests or questions, contact us at doloja@gmail.com.